Refund and Return Policy
Prairietimer Apparel Co.
At Prairietimer, we are a small Canadian business, and many of our products are made specifically for you when your order is placed.
We want you to love your purchase! Please review your selected size, colour, and other order details carefully before completing checkout.
Order Cancellations
If you need to cancel or change an order, please contact us as soon as possible.
Orders may be cancelled or modified before they have entered production with our fulfillment partner.
Once production has begun, orders generally cannot be cancelled or changed due to a change of mind, incorrect sizing, colour selection, or personal preference.
Returns & Exchanges
Because our products are made to order, we generally do not accept returns or exchanges for:
Incorrect sizes selected by the customer
Incorrect colours or designs selected at checkout
Changes of mind
Personal preferences regarding fit, colour or style.
*Please be mindful that colours may vary from what you see on your screen to actual product due to screen resolution.
Damaged, Defective, or Incorrect Items
We take pride in our products and want to make things right if something goes wrong.
If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 7 days of delivery.
Include your order number, a description of the issue, and clear photographs of the affected item when possible.
We will review the issue and work with our fulfillment partner to arrange an appropriate solution, which may include a replacement, correction, or refund at no additional cost to you.
If we make an error with your order, we will make it right.
Unavailable Items
In the unlikely event that an item becomes unavailable after your order is placed, we will contact you to discuss an alternative or to arrange a refund for the unavailable item.
Refund Processing
Approved refunds will be issued to the original payment method whenever possible. Otherwise, they will be issued via e-transfer. Original shipping charges are generally non-refundable once they have been incurred, except where required by law or when a refund is necessary to resolve an error or defective order.
Additional Information
Normal wear and tear, accidental damage, and damage resulting from improper care are not covered by our voluntary replacement policy.
Nothing in this policy limits any rights or remedies available to customers under applicable consumer protection laws.
Contact Us.
If you have questions about your order or need assistance, please contact Prairietimer Apparel Co. through the contact information provided through our website.
We're a small business, and every order matters to us. More importantly, so does the person behind it. Thank you for supporting Prairietimer!
For wherever you call home.